No more dr Oz bloke, just me

aka Dr Charlotte Charlatan

Monday, July 03, 2006

Managed Health Care.......

There is this managed health care company that reimburses clinics in this manner

For acute cases : a flat rate of SGD$15+ (inclusive of medicines)
For chronic cases : a flat rate of SGD$21+ (inclusive of 1 month's supply of medication)

And there are several GP clinics that subscribe to such plans.

I suppose this is very much polyclinic rates already isn't it?

Why doesn't the government simply do the same for all private GP clinics then?

Offer SGD$15 for every patient? As it is there will be many GPs who will take up the plan.

Also I think those disgusting managed health care companies should close down as they do nothing but siphon money away from the actual health care for patients. Why have a middleman at all? I wonder how much the companies pay the MHC to let the MHC pay the clinics SGD$15 for every patient? How much do these MHCs make? Perhaps they make >SGD$15?

For the matter, the cost of medicines is not cheap. Even if you go for generic drugs the number of medicines and amount of medicines has to be low in order not to LOSE money. So patients walk away with a small quantity of cheap medicines.

SMA's guidelines on consultation fees should be thrown to the dogs! SGD$15 isn't even half of the SGD$30 they recommend GPs charge. It's a mockery!

I think the health care system in Singapore has gone down the drain.

I'm losing it here. I spent an hour talking to a patient who has hypertension, diabetes, weighs 106kg and is 42 kg overweight with a BMI of 38, his father passed away in his 40s due to complications arising from diabetes and hypertension. And after that the fella argued saying he did not want to pay SGD$10.50 for the consultation fees. SGD$10.50!!!! Under the SMA guidelines, the first 20 minutes would be SGD$30-SGD$55, and for every 10 minute block above 20min, SGD$20-SGD$25. So in reality I should be charging SGD$70-SGD$105 for a 1 hour consultation! And yet people argue and shout at me for $10.50!!!

What's the point in being a good doctor these days? Nobody wants to pay for advice. I much rather just talk little or better still don't talk, give some cheap medicines and collect my SGD$15. And some patients ask why doctors don't talk or say much. Well that's because you bloody people don't want to pay for it! DAMN IT!

TO HELL WITH IT! THIS IS SINGAPORE. IT IS TIME I ACCEPTED IT AND BE LIKE EVERY OTHER DOCTOR IN SINGAPORE.

Say little, give more medicine = value for money for the patient, no arguments. They don't know anything anyway.

TO HELL WITH IT!

13 Comments:

At 1:08 AM, Blogger Flatfeet said...

Uncle oz: the reason why i've request to email u so tat i can reply to your singapore question.Don't get me wrong.
Hey, you can be a health care statistician.
Sometime, you no need to loh so with the patients so much. The reality is some people (if they are really concerned with their health), they will take your advice. For those who can't be bothered, don't waste your time.My suggestion is to assess before you start pouring out your 'healthcare' gospel to them. Otherwise you can be wasting your time.

 
At 1:41 AM, Blogger Dr Oz bloke said...

Well this patient came in saying the following :

"Doctor past few weeks I been passing a lot of urine. I worried I got diabetes and hypertension. Can help me check and advise what I should do?"

And so I checked his BP and did a fasting blood glucose reading for him. He had a reading of 160/90 and a FBG of 9mmol/L!

He was actually very appreciative of the advice. He asked lots of questions, we had a good discussion. He thanked me profusely for the time I spent and we agreed to review his situation in 1 months time with him doing a record of his BP at home after he was to buy his own BP monitoring device!

But after that at the payment counter.....(as it is I don't charge, I am just an employee)

So it's not that the patients wasn't interested. He was!

But he just didn't want to pay!

 
At 3:25 AM, Blogger Flatfeet said...

Wah, he's trying to daylight robbery you. Basically, I'll charge once the patient gets registered. In the local hospital back home, there is also a item number for consultation charge for 5-15mins.
Uncle don't want to pay? Maybe you can ask him go somewhere else that offers good consultation as you did.I don't know what makes the Sgporeans think that anything can be free in this world. Perhaps a list of basic charges can be shown at the front counter so that patients would know what they would likely to be charged for.

 
At 4:24 AM, Blogger Dr Oz bloke said...

The problem is that many clinics don't "charge" consult because everybody walks away with some form of medicine of some sort and will have to "pay"!

Young doctors working in private GP clinics are always taught to give some medicine even if the patient doesn't really need it. That is so that when it comes to payment, the patients will not argue cos they are paying for the medicine. (consult is charged inside those medicine costs)

I remember that as a surgical houseman, I was told by my registrar that if a patient is admitted to hospital MUST prescribe "something" in the IMR (inpatient medical record). Put Neuroforte (vitamin Bs) also good. But cannot leave blank even if patient doesn't need the medicine.

A good example is a young patient admitted for acute abdomen and has then had no pain later after a period of observation and NBM (nil by mouth).

Must die die write some medicine eg vitamins or even panadol or something lah......

I guess it's Singaporean culture.

 
At 6:24 AM, Anonymous Anonymous said...

Suggestion:
Maybe start changing the format when u print out your receipt:
Consultation S$x
Medication S$x
Investigation/Lab Test S$x
GST S$x
Total S$Y

After a while, the patient gets used to the format and understand how he/she is being charged for the visit. Then in cases where there's no medication, he/she knows still hafta pay consult fees.

It works with the GP and dental clinics i go to, and my staff go to.

MHC... not exactly sure how the system works, but i have spoken to insurance companies that encourage companies to purchase such coverage to contain the companies' expenditure on outpatient medical. Eg: Co pays S$120 per pax, and employee has can visit GP up to S$1,000 for outpatient for the year with a selected panel of Drs.. or smthg like that.

I had the impression that since the participating company pays upfront the S$120 for it's population of 100 = S$12,000, the Dr and the insurer who share the profits from here as statistically speaking, it's always only a handful of pple who are "high maintenance".

 
At 7:43 AM, Anonymous Anonymous said...

Well we live in Singapore so charge for medication if patient not willing to pay for advice.

If he is really interested, ask him to type google and search for his medical problem.

GP monetary value is the MC so protect that and not let TCM snatch it away from us.

 
At 8:15 AM, Anonymous Anonymous said...

Ang Yee, Gary:
"GP monetary value is the MC so protect that and not let TCM snatch it away from us."

Please don't be complacent. The marketplace is not static like the theories in your textbooks.

Some examples:
It seems like, after strong feedback from employees, my company now allows us to claim for TCM/Alternative medical expenses.

One of my friend's company allows the staff to go on sick leave without showing MC from the doctor; unless it's more than one day then need to show MC.

I know in NUS, the law undergrads get to choose some electives in Arts and Bizad faculties as part of their undergrad curriculum. Do they have similar arrangement for medicine students? Need to expose these kids to Economics, Marketing, Sociology, etc.

 
At 8:36 AM, Anonymous Anonymous said...

I agree completely
Doctors must know economics to survive today.

That's why some of us are in aesthetic medicine.
No procedures=no money
Patients want to pay for results not advice from textbook or internet.

Want to lose weight.
Exercise is a big no no.
To patients they want siburtamine, orlistat liposucion

 
At 8:40 AM, Anonymous Anonymous said...

The market is not static.
Like George Soros theroy of reflexicity, the market will change as the market participants change or mood swings.

Benjamin Graham:
The market is suffering from bipolar disorder

The market like the lord rewards those who help themselves but unlike the lord punish those who dont Warren Buffett

 
At 1:04 PM, Blogger Dr Oz bloke said...

Hmmm so the consensus is thus that doctor in Singapore = aesthetics, procedures centred, no need to talk or give advice (just ask patient to google), give medicine, give MC.

Ok I'm listening.

 
At 1:34 AM, Anonymous Anonymous said...

Sorry to hear that, which part of the island do you work, must be the bad feng shui, always meet such terrible patients.

Next time, tell him that in polyclinic one also have to pay $8/- for consult of 5-10 mins with or without medicine.

 
At 7:33 AM, Anonymous Anonymous said...

As usual not the right or noble thing to do, but something GP has to do to survive in this dog eat dog world.

That's why I was so upset by a part time GP criticism of GP who do procedures to survive (not even to make record profits)

 
At 10:52 PM, Blogger palmist said...

haha sad news for you right Oz bloke. Singaporeans measure everything by economics. There is no perceived value in the small talks that doctor offers. For your own good better shaping faces and injection botox 8) I am puzzled that some doctors actually want to pertuated this mentality by sending patients off with placebos.

 

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